Mattress Firm Hillcrest
Mattress store · San Diego
1202 University Ave, San Diego, CA 92103
About
Located at 1202 University Ave in the heart of San Diego’s Hillcrest neighborhood, Mattress Firm Hillcrest has established itself as a go-to destination for residents seeking a personalized approach to sleep solutions. With a strong reputation reflected in a 4.9 out of 5-star rating from over 600 customer reviews, the store is frequently recognized for its attentive staff and commitment to guiding shoppers through the selection process. Whether customers are navigating specific health needs, budget constraints, or simply looking to upgrade their sleep quality, the team is noted for providing a patient, pressure-free environment that allows for thorough in-store testing of various mattress options. The shopping experience at this location is defined by a focus on individual customer care, with staff members like Janet, Herman, Tony, Peter, and Mike often highlighted for their deep product knowledge and dedication to finding the right fit for each shopper. Visitors appreciate the ability to compare different mattress types in person rather than relying on online guesswork, and many report that the team goes the extra mile to explain warranties, delivery packages, and store policies clearly. By prioritizing transparency and taking the time to understand unique sleep habits, the team at Mattress Firm Hillcrest strives to ensure that every customer feels confident and well-informed before their new bed arrives at their home.
Reviews Mattress Firm Hillcrest
Customers consistently report highly positive experiences at this mattress store, frequently highlighting the knowledgeable and patient staff who provide personalized guidance. While the majority of feedback is glowing, there is a specific report of difficulty regarding price matching and follow-through with a particular staff member.
Strengths
- Knowledgeable and patient staff
- Personalized mattress selection assistance
- Helpful and friendly customer service
Weaknesses
- Difficulties with price matching
- Lack of follow-through on commitments
Best for
Shoppers looking for a guided, low-pressure environment to test mattresses and receive personalized advice on sleep needs and budgets.
Opening hours
- Friday
- 10 AM–8 PM
- Monday
- 10 AM–8 PM
- Sunday
- 10 AM–6 PM
- Tuesday
- 10 AM–8 PM
- Saturday
- 10 AM–8 PM
- Thursday
- 10 AM–8 PM
- Wednesday
- 10 AM–8 PM